Frequently Asked Questions

Orders & Shipping

To bring you the most unique, mindfully sourced earth-witchy decor and crystal components at accessible prices, we work directly with global artisans and specialized suppliers. Items ship directly from our fulfillment centers overseas. Please allow 2 to 3 weeks for delivery. If you order multiple different items, they may arrive in separate packages as they are processed by different specialty studios.

How long does shipping take?
Processing typically takes 1–3 business days. Shipping times vary by location and carrier. You will receive a tracking number once your order ships.

Do you ship internationally?
Please check our shipping options at checkout for available destinations.

Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Orders cannot be canceled after 24 hours of placement. Because our fulfillment process is automated, once an order is submitted to our supplier it is immediately processed for shipment and cannot be recalled.

Returns & Exchanges

What is your return policy?
We accept returns on unused items within 14 days of delivery. Please contact us if your order arrives damaged ASAP.

⚠️ Allergy & Skin Sensitivity Disclaimer

Jewelry & Metal Products (including silver):
Crystal Garden Charms is not responsible for any allergic reactions, skin irritation, or sensitivities resulting from the use of our jewelry or metal-containing products. Some individuals may be sensitive or allergic to certain metals, including silver, copper, or alloys. If you have known metal allergies or sensitive skin, please consult with a medical professional before purchasing. Discontinue use immediately if irritation occurs.

Skincare, Candles & Wellness Products:
Our skincare and wellness products contain natural ingredients that may cause reactions in individuals with specific allergies or sensitivities. Crystal Garden Charms is not responsible for any adverse reactions to our skincare, candle, or wellness products. Always review the full ingredient list before use. Perform a patch test before applying any new skincare product. If you experience irritation, redness, or discomfort, discontinue use and consult a healthcare professional. Keep all products out of reach of children.

General Notice:
By purchasing from Crystal Garden Charms, you acknowledge that you have read and understood this disclaimer. Our products are intended for use by adults. We recommend consulting a qualified professional if you have any concerns about allergies or sensitivities prior to purchase.

Crystals & Spiritual Products

Are your crystals natural?
We strive to source authentic, natural crystals. Product descriptions will note if an item is lab-created or enhanced.

Do crystals have healing properties?
Crystal properties described in our listings are based on traditional and spiritual beliefs. They are not intended to replace medical advice or treatment.

Customs, Duties & International Shipping

Why is my order taking longer than expected?
International orders from Crystal Garden Charms ship from our fulfillment partners and typically arrive within 2–4 weeks. Occasionally, packages may be held at customs for inspection, which is completely normal and outside our control. Rest assured — your order is on its way.

Will I have to pay customs fees or import duties?
Depending on your country and order value, your local customs authority may assess import duties or taxes upon delivery. These fees are set by your government and are the responsibility of the buyer. We recommend checking your country's import thresholds before ordering.

My tracking hasn't updated in days — is my package lost?
Tracking sometimes pauses while a package moves through customs or between carriers. This is normal and doesn't mean your package is lost. If tracking hasn't updated in more than 3 weeks, please contact us and we'll investigate right away.

My package shows delivered but I didn't receive it.
Occasionally packages are marked delivered before physical delivery, or left with a neighbor or building manager. Please check around your property first, then contact us within 5 days of the delivery date and we'll make it right.

Lost Package & Refund Protection

What happens if my package never arrives?
We stand behind every order. If your package has not arrived within 45 days of your order date, we will issue a 100% refund or ship a free replacement — your choice. Simply contact us with your order number and we'll take care of you right away.

What if my order is damaged or incorrect?
Please contact us within 7 days of delivery with a photo of the issue and we'll make it right immediately.